Terms of Service

Accepting these terms

By using this website you accept these terms. If you do not agree with them, please do not use the site — you are still welcome to contact the clinic directly.

What this website is

This is the public website of Braia. It exists so you can learn about our specialists, treatments and packages, explore the products we make, and contact us to arrange a visit.

This website does not currently process payments or complete purchases. Braia is preparing an online booking, payment and product-ordering experience. Until it becomes available, arrangements are made with our team.

Information, not medical advice

Everything published here — treatment descriptions, concern guides, package contents and general articles — is for information. It is not a diagnosis, not a treatment recommendation and not a substitute for a consultation with a doctor.

Whether a treatment is appropriate for you should be determined through consultation with an appropriately qualified healthcare professional. Treatment suitability, sequence, expected recovery and realistic outcomes may depend on individual circumstances, and results can differ between individuals.

If you have an urgent medical concern, contact a doctor or emergency service — do not wait for a reply to a website enquiry.

Appointment requests

An enquiry or booking request submitted through this website is a request and is subject to confirmation by Braia. Any availability displayed through the current booking experience is indicative and remains subject to confirmation by Braia.

Please provide accurate contact details and let us know if your plans change, so that we can respond to you and make arrangements appropriately.

Products shown in the Shop

The products presented on this website are real Braia products. Their names, formats and net contents are shown as printed on the packaging.

Prices are not published on this website and online ordering is not currently available. Availability, price and any applicable conditions are confirmed with our team.

Contacting us on WhatsApp

This website provides links through which you may choose to contact us on WhatsApp. That service is provided by a third party under its own terms, and we are not able to guarantee its availability or the delivery of messages sent through it.

Using the site properly

Please do not:

• attempt to disrupt, overload or gain unauthorised access to the site;
• copy or republish our text, photography or product imagery as your own;
• use the site to send unlawful, misleading or abusive content;
• present information from this site as a medical opinion about another person.

Our content

The Braia name, logo, written content, photography and product imagery on this site belong to Braia or are used with permission. You are welcome to read and share links to these pages; please ask before reproducing the material itself.

Links to other services

This site links to services we do not control, including WhatsApp, Instagram, Facebook and Google Maps. We are not responsible for their content or their handling of your information.

Availability and accuracy

We aim to keep this website accurate and available, but we do not warrant that it will be uninterrupted or free of error. Treatments, packages, products, availability and opening hours may change. Specific service details, availability and any applicable commercial terms may be confirmed directly with you before a booking or purchase is completed.

Nothing in these Terms is intended to exclude or limit any rights or responsibilities that cannot lawfully be excluded or limited under applicable Indonesian law.

Changes to these terms

These terms will be updated as Braia's online services develop. Xendit is intended to be Braia's online payment service provider when online payments launch, and the transactional and payment terms applicable to those services will be addressed when they become available. The date above shows when this version was last reviewed.